Refund of Renewal or Purchase for Existing Customer

All fees paid by existing customers are non-refundable except for first-time users.

No Questions Asked Refund Policy (14 days) For First-Time User

• If you are a first-time users, you are eligible for a full refund within fourteen (14) days from the date of purchase. Any refund request after the fourteen (14) days period will not be entertained.
• You are required to make the refund request through the official ticketing system within the stipulated time frame.
• The company has the right to refuse a refund, including but not limited to abuse of the system or if fraud is suspected.
• If a customer requests a refund, it will take around fourteen (14) business days to be processed and completed. All returns shall be made through the same mode of payment.
• Padurus shall not be liable with respect to any loss, damage, cost, or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.
• Once the refund has been processed, the account will automatically be downgraded to the Free Server Management plan.